Thank you for visiting and shopping at matapta.org
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3–5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Product Category | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Clothing | 5-7 business days | $5 base + $2.5 per additional item |
| Home goods | 5-9 business days | $6 base + $3.5 per additional item |
| Posters and printed art | 5-7 business days | $9 base + $4.5 per additional item |
Shipment to P.O. boxes or APO/FPO addresses
Matapta.org ships to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Matapta.org is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Matapta.org is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Matapta.org will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you did not receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by emailing eaglewagon@matapta.org
We will file a claim with the shipping carrier. Local law enforcement may be involved. We will replace or refund your order when the investigation is complete. Replacement or refund is not guaranteed, but every effort will be made to make sure the you, the customer, are made whole. Allow up to 21 days for the investigation.
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